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Service Guarantee

“The difference between a good property manager and a great one often comes down to what happens after your property has been leased”. 

If you are meeting with various agencies to discuss rental management of your property, it is important to know the services you will be getting. Not all property management agencies are the same, so in order to make an informed decision we recommend you ask as many questions as possible. Feel free to contact us to find out more.

When you become one of our landlords at Calibre Property Management, we will give you our service guarantee. In this we commit to you in writing the customer service standards that you can expect from us. All of our property management staff are committed and dedicated to provide the highest level of service to you.

When most other agents may give you a promise or commitment on a hand shake, we have the strength to back up our commitment specifically to you in writing and guarantee our service as well! We know we will give you the best service possible and if you think we don’t, our guarantee states that we will manage your property for 3 months management fee free!

To provide the best available service to our clients and to maintain our unsurpassed reputation within the residential property management profession, the Director of Calibre Properties Sydney Property Management provides the best property management training within the industry. Staff training and development is the most important key to keeping our team at the highest standard of professionalism and expertise in industry knowledge.

We will not employ anyone in the Property Management Team, inlcuding support staff, who doesn’t have formal qualifications in property management (or is not prepared to undertake it). All our Property Managers hold the certificate in Property Management, giving you the peace of mind that your property is being managed by a qualified individual who has been trained by industry experts and is knowledgeable in the legislation governing residential tenancies. A poorly managed property can cost you significantly.

Our dedication and commitment to training is reflected in the exceptional and professional service we provide our clients everyday.

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Dear Team, Fantastic, speedy, friendly service. Vincent is on the job. 237 Bulwara Rd Ultimo

Dear Vincent, I am glad the property has been rented out so quick. Cindy 

Hi Vincent, Thanks for your effort leasing my property at Hackett Street Ultimo so quickly. You have been very professional. Once again, many thanks. Sincerely, Nicole

Dear Calibre Properties Sydney, Thank you for finding us a tenant so quickly. We are very pleased with your service. Regards, David Bullecourt Ultimo

Hello Vincent, Thank you so much for making the time to show us the above apartment yesterday.  While we are not able to make a decision immediately, I think the property was well-worth seeing and possibly, if it had been a little larger, that would have helped us to make a decision to take it. We are just beginning our search Vincent, as we mentioned to you yesterday, but I appreciate your response to my enquiry and I was most impressed by your professional manner in agreeing to show us the property at such short notice.  You demonstrated an excellent standard of customer service and I am sure you will be very successful in your chosen field of employment. I understand that this apartment will very likely be taken quickly off the market, but as we are unable to make a decision at this stage, we feel that we would rather indicate to you that we are not interested to pursue this matter any further.  However, because of the positive impression you made on me, in a few weeks I shall contact you, if we have not been successful in finding what we are looking for. It was delightful to meet you.  Thanks once again for your assistance. Kind regards, Sally Brooks